Ville lige høre de folk der plejer at få rake her den 1. i måneden, om de har modtaget deres rake. Jeg plejer altid at have modtaget den ved denne tid, så undrer mig lidt over det.
Houdinini
Fortune Rake-back
har modtaget det, men til gengæld er mine fpp blevet halveret cirka... Er det normalt?
Har lige fået en mail fra James, der siger at grundet deres opstart ad FPPs shoppen er der nogle der er ramt af en eller anden fejl der gør at de ikke får deres rake, selvom de ikke har brugt deres points. Han er ved at kigge på sagen og vender tilbage ASAP.
@macphersson
Lyder sandsynligt... Var vel også lidt for nemt bare at tjene massive mængder af fpp og så bruge dem en måned hvor man spillet på et andet site...
Jeg har lige spurgt deres support og fik at vide jeg ville få min bonus en af de næste par dage .
Tror vi modtager på mnadag.. halloween racets præmier gives der, så mon ikke det samme gælder for rb.
ØHHH, er der noget jeg har misset. Spurgte dem på mail omkring min manglende rakeback, og fik følgende svar:
"Dear XXX,
Thank you for the email regarding your poker account.
We like to inform you, your rake back deal has expired on 03/10/08.
Please contact Fortune Poker direct for further information on current available bonus systems"
ingen der har skrevet til james og spurgt??
Jeg fik følgende svar fra James i lørdags.
Hi XXXXX,
Thanks for writing. Due to the new FPP/rakeback rules with Boss Media which we implemented October 1, I think there was something that might have gone wrong but I have no idea what happened.I have already sent an email to Boss to investigate this issue because I think it might affect more players but I must ask you to be patient because it is a Saturday and the person we might need to fix this may not be there today. The way it is supposed to work is that FPPs before Oct.1 you can spend without any penalty, FPP's obtained after Oct.1 which you spend affect your rakeback.But in your case, there should not have been so much of a difference and this is why I need to wait to hear an answer from Boss Media. I am at the moment travelling at the EPT in Budapest where my player is in the final table so I might not be in front of my computer alot today but I have my blackberry and I am also copying Jen who should be up in a little while. Thanks for your patience and understanding and don't worry, we should find what the problem is. Mvh, James
Fik nu heldigvis følgende svar fra Jen, om at min første mail var en fejl, så ser ud til at raken nok skal komme når de får styr på FPP-roderiet :
Hello XXX,
James is in a meeting however; I am happy to answer this for you.
What support has writted to you is Absolutely Incorect, and I truly apologize for this. Your rake has not expired, it does not have an expiration!!
We have encountered an issue with the rakeback payments due to the new FPP rules. We are waiting for Boss Media to resolve the issue and as soon as it has been, we will make the rakeback payments.
I am so sorry for the false response from Support XXX.
Kind Regards,
Jen @ Fortune Poker
Så vi kan forvente noget rakeback indenfor et par dage, det må være konklusionen?
Hey XXX,
The reason why you did not receive any rakeback is due to the fact that you raked under 100 Euros in the month of October. This is a network rule on Boss Media that we brought to our players attention in the September Newsletter: www.fortunepoker.com/newsletter/fortunepoker_vol6.htm
We are running a 1000 euro freeroll for our players who have raked under 100 and you will receive an invitation to this shortly.
Kind Regards,
Jen
*LOOOL* jeg rakede 94 euro, så boss media proppede lige 30 euro i lommen!