Hej. Jeg har lige oprettet en bruger og dl 24hpoker - har dog et problem.
Kan ikke logge ind, jeg får bare denne frem i pokerklienten:;
Der kommer ikke noget vindue op - har prøvet at logge ind på hjemmesiden mens jeg har pokerklienten åben, dette hjælper dog heller ikke.
Andre der har haft samme problem?
Mazter81 skrev:
Har du blokeret for pop-ups?
Hi progzx,
I will investigate in this right away and get back to you here when I have a solution for this.
Best regards,
Sami Kurvinen
Affiliate manager
iGame Ltd / 24hPoker.com
Hi again,
Can you please try if a re-installation of the poker client helps?
If not, our support would need the following information from you to be able to investigate in this issue further:
Username:
Operating System:
Service Pack (if applicable):
Machine configuration (memory, CPU):
Graphics card:
Firewall (Yes(if so, what type)/No):
Dynamic or static IP-address:
IP-address ( www.whatismyip.com):
Internet Service Provider (ISP):
Connection (Wireless or Cable):
Time of the problem:
Is this a one time thing or repeating:
Anti-virus software:
Error description:
Screenshot (if applicable)
In addition, we will also need “pokerclient.log” file which the customer can get following the link: download.b2bpoker.com/client/pokerclientDiag.html
You need to “Save Report” as 'pokerclient.log' and then send it as an attachment.
Send this info to [email protected] and they will help you in case the re-installation of the poker client didn't help.
Best regards,
Sami Kurvinen
Affiliate manager
iGame Ltd / 24hPoker.com
Hansfisk skrev:
Har samme problem som progzx
Så fandt jeg sgu ud af det - en smule nemmer løsning end den supporten kom med.
Jeg lukkede bare min browser ned (firefox) - derefter åbnede jeg pokerklienten - og så ville den gerne åbne et nyt browser vindue med nemid.
Hi again progzx,
I'm happy you sorted the issue so easily. I will inform our support of how you solved it.
I know that its not so much fun to get a reply of a lot of question but our support needs that info to start a proper investigation instead of coming back to you and ask them one at a time and waste time for you.
Anyway, good that you managed to solve it so easily and just let us know if anything else comes up in the future.
All the best,
Sami
24hPoker
