Jeg kunne bruge et godt råd.
Jeg har ikke spillet hos Betfred i lang tid.
19/9-12 får jeg en mail: "Your account is dormant. Log in within 14 days to not
have your funds removed."
Jeg havde faktisk glemt, at jeg havde et mindre - men ikke ubetydeligt - beløb
stående. Dette finder jeg ud af ved login i tirsdags 25/9-12. Jeg går på live
chat for at høre, hvad jeg skal gøre for at trække pengene ud. "Ingen problem,
du går bare ind på withdraw" siger flinke Kirby.
Som sagt så gjort - blot er jeg nødt til at ændre kortoplysninger, da jeg har
fået nyt VISA siden sidst. Det kører i smør, og jeg får at vide, at pengene er
på vej.
Her kommer så en mail-historik på en korrespondance, der startede, da jeg modtog
følgende mail fra [email protected] samme aften:
****************************************
Dear Customer,
We constantly strive to ensure the safety of your account against any type of
online fraud and during a recent random security check we found it necessary to
temporarily suspend your account.
Don’t worry though – as always we’ve got your best interests at heart and we’ll
have your account back up and running in no time if you can assist us by sending
over the following documentation.
· A clear copy of the front and back of all cards registered on your
account (please ensure that all cards are signed on the back)
· A clear copy of your passport - displaying your picture and passport
number in full
· A clear copy of a recent bank statement (please block out all
financial details)
Please send all the above documentation to [email protected] . We thank you
and are very grateful for your cooperation in this matter.
**Please note that for security purposes your transaction may be declined and
your bets cancelled, should you not send in the documents as requested.
***The security and integrity of your personal information is of paramount
importance to us, so for that reason we’ve included an easy-to-use, step by step
guide on how to block out all security sensitive data on your payment card copy
before sending it over to us.
Please see below.
(her kommer masser af info og tegninger over, hvordan man kan gøre materialet
klar)
You can be assured that any information will be held securely and in the
strictest of confidence.
Please Note: Full card numbers and CV2’s are sent at the cardholder’s own risk
and are not the responsibility of Betfred.
Kind regards,
Betfred Fraud Prevention Department
Fax: (+350) 2162-2284
[email protected]
**************************************
Mit svar for ca. 4 timer siden:
Greetings,
I have attached bank statement and credit card images. I do not have a passport.
I expect that the attached plus my recent conversation 3 days ago (with
confirmation of identity) with Kirby from Live support is sufficient material
for you to reactivate my account.
Thank you in advance.
All the best,
*************************************
Deres svar:
Thank you for your email.
We are yet to receive the requested documentation, in order to complete
verification on your account.
We ask you to assist us by supplying the following documentation ensuring none
of the edges are cropped or missing:
1) A clear copy of the front and back of all cards registered on your
account
2) A clear copy of your passport or ID card
3) A clear copy of a recent bank statement (please block out all financial
details)
For your own security please block out the middle 8 digits of the card number
and also the security code on the back of the card.
Please send the above mentioned documents to the following e-mail address:
[email protected]
You can be assured that any information will be held securely and in the
strictest of confidence.
We thank you for your cooperation in this matter.
Kind regards,
Betfred Fraud Prevention Department
***************************************
Mit svar:
Hello,
Unfortunately, you are not stating which of the documentation is not provided as
should be.
Attached is a copy of my driver's license.
I only recieve bank statements in electronic PDFs, so I had to make a screendump
of the first PDF page.
This is what I offer. Just as you're assuring me, you can be assured that any
information I have provided is real and not manipulated in any way, save the
black bars.
Now we have assured each other.
Please re-open my account as soon as possible.
Regards,
***************************************
Deres svar:
Dear Customer,
Thank you for your e-mail.
Unfortunately, we can only verify a copy of all the documents stated below. If
you cannot send a bank statement, we can also accept a recent utility bill
showing your name and address as registered in our system.
Should you require any further assistance, please do not hesitate to contact us
via e-mail or our live support. We are available 24 hours a day, seven days a
week.
Kind regards,
Betfred Fraud Prevention Department
***************************************
Mit svar:
I regret to be required to keep providing "evidence" of my identity. However, I
must trust you have your acceptable reasons to keep asking.
I still ask you to understand that the experience of having my privacy invaded
is not a joyful one.
I have attached a copy of my car insurance bill which is one of the last things
I still recieve in paperform.
I do hope this will trigger a re-opening of my account.
Sincerely,
A not-so-happy customer
***************************************
Deres svar:
Dear (fornavn),
Thank you for your e-mail.
We inform you that your address has been verified with the utility bill
received. However, we also need to receive the following documents:
- A clear copy of your passport. The image you have sent was not clear /
large enough.
- A clear copy of the front and back of all the cards registered on your
account. Please block out the 8 middle digits but your signature must be
visible.
Please send the above mentioned documentation to the following e-mail address:
[email protected]
Should you require any further assistance, please do not hesitate to contact us
via e-mail or our live support. We are available 24 hours a day, seven days a
week.
Kind regards,
Betfred Fraud Prevention Department
***************************************
Mit svar:
I still have no passport! Second take of driver's license and VISA card
attached.
***************************************
Deres svar:
Dear X,
Thank you for your e-mail.
We inform you that your card has been verified. In order to complete the process
and given you do not hold a passport, please send us a copy of a government
issued ID card. Unfortunately, we cannot accept your driving license as proof of
identity.
Once we have received the above, we will be able to re-activate your account.
Should you require any further assistance, please do not hesitate to contact us
via e-mail or our live support. We are available 24 hours a day, seven days a
week.
Kind regards,
Betfred Fraud Prevention Department
**************************************
Mit svar:
My driver's license is a government issued license which is fully accepted as ID
in this country. This is what I have. Danish people do not carry ID cards.
Furthermore I sent a picture of my license and was asked to resend it with a
higher resolution. I did, and now that's not good enough.
This is indeed not funny anymore.
I suggest you immediately activate my account.
**************************************
Her ligger den så nu, og nej, jeg forventer ikke, at de aktiverer kontoen. Men jeg er lidt rystet over, at de kan riste mig og beholde kassen, fordi jeg ikke har et pas.
Derudover virker det meget som om, de blot vil besværliggøre udbetalingen af et forholdsvist lavt beløb, så jeg tænker pyt. Jeg har dog i sinde at gøre deres +EV leg til en leg med lidt mindre EV.
Gode råd modtages med kyshånd. Takker på forhånd.
Betfred udbetalingsfarce
Update:
***************************
Deres svar i dag:
Dear X
Thank you for your email.
I have reviewed the image of your driver’s license and it does not show the full document and the image is also in a very low resolution meaning we are unable to verify it. I recommend that you send us a much clearer copy of this to which we can attempt to verify your account. If, however this fails, we will require either a national ID card or passport to verify your account.
Thank you for your assistance.
Kind regards,
Betfred Fraud Prevention Department
***********************************
Mit svar:
Driver's license take 3 in 3329 x 2361 attached.
"I have reviewed..."
and
"Kind regards,
Betfred Fraud Prevention Department"
does not match. For future correspondance I would like your mails signed with a name, thank you.
Let me know what else I can help you with.
***************************************
Jeg er begyndt at se det som en udfordring. Ingen tvivl om, at det frådende rovdyr forsøger at udmatte byttet.
Fortsættelse følger.
Hvorfor sender du ikke kopi af sygesikrings kort må squ da være godt nok for dem nu du ikke har pas.
Men skidt at std ting som kørekort dankort og regning med adresse ikke er nok
når de ikke modtager PDF f.eks. mht til regninger osv. så print ud og scan ind så er der ingen problemer. (ved godt det ikke er det der mangler nu, men ofte det der kan være en udfordring).
GL (din tone i indlæg til dem er fra starten af en smule sarkastiske imo).
Update.
Svar fra dem 1/10:
Dear Customer,
Many thanks for your prompt reply. We are pleased to confirm that we have received your documents and that these have been verified by our security team.
When convenient please log in to your Betfred Account and make a new withdrawal request.
Should you need any further assistance please contact us via email or our live support, available 24 hours a day, seven days a week.
Kind regards,
Payment, Risk & Fraud Team
******************************************
Det der fraud team har flere navne...?
Nå, men i dag er pengene altså røget ind på min konto, så den kedelige oplevelse fik en fin slutning.
Næste mission: At få lukket kontoen og slettet mine data. Gad vide om der findes en persondatalov på Gibraltar?