Betsafe support!

Hej alle. Jeg ved ikke hvad mere jeg skal gøre! Det drejer sig kun om 2$, Jeg vandt en 1.20$ DoN, men pengene kom ikke på min konto, da kiggede med samme og efter på i lang tid. Jeg har kun 4$ i plus, skulle været 6$. Jeg 100 percent sikker i at der er sket nogen fejl. jeg har prøvet at finde den SnG, kan bare ikke huske nogen info. Gør kun det sværere. chattede med betsave medhjælper. Hvar skal jeg lave nu? sende en mail med min history?



Time Details
01/04/2012 07:05:02PM System: "Welcome to English Support for Betsafe"
01/04/2012 07:05:04PM Session Started with Agent (Support 10)
01/04/2012 07:05:04PM Brian: "I didnt get 2$ for one of my sng! can you apply it to my acc."
01/04/2012 07:06:08PM Agent (Support 10): "Hello Brian, my name is Tim. How can I help you?"
01/04/2012 07:06:48PM Brian: "Hey Tim"
01/04/2012 07:07:22PM Brian: "I played one SnG at your site! I won this sng. it was a double or nothiing! but i didnt get my prize money!"
01/04/2012 07:07:25PM Brian: "2$"
01/04/2012 07:07:29PM Brian: "can you apply those"
01/04/2012 07:08:23PM Brian: "I notice it becus i checked my acc. when i won it!"
01/04/2012 07:08:28PM Brian: "im not mistaken!"
01/04/2012 07:08:46PM Agent (Support 10): "I will just need to check your account please, kindly hold on."
01/04/2012 07:08:52PM Brian: "Yes"
01/04/2012 07:10:34PM Agent (Support 10): "Can you confirm your username please?"
01/04/2012 07:10:44PM Brian: "Faroezee88"
01/04/2012 07:10:59PM Brian: "acc ID: xxxxxxxxxx"
01/04/2012 07:11:51PM Agent (Support 10): "Do you have a Betsafe account as I cannot find it?"
01/04/2012 07:12:25PM Brian: "I ahve Betsafe acc on www.Betsave.dk . Im from Denmark."
01/04/2012 07:13:50PM Agent (Support 10): "I found your account. Kindly wait."
01/04/2012 07:14:00PM Brian: "Thank you."
01/04/2012 07:16:10PM Agent (Support 10): "Can you give me a reference number for the TN you have played please?"
01/04/2012 07:16:51PM Brian: "Yeah. I dont remember which one of those it where . Onbe of these last ones. Ill give last ones i won."
01/04/2012 07:16:58PM Agent (Support 10): "Alternatively, the date and the time of the TN?"
01/04/2012 07:17:05PM Brian: "S-5649-20412"
01/04/2012 07:17:11PM Brian: "S-5649-20504"
01/04/2012 07:17:19PM Brian: "S-5649-20294"
01/04/2012 07:17:20PM Agent (Support 10): "Perfect. One more moment."
01/04/2012 07:17:27PM Brian: "S-5649-20411"
01/04/2012 07:17:33PM Brian: "S-5649-20367"
01/04/2012 07:17:46PM Brian: "S-5649-20413"
01/04/2012 07:22:06PM Agent (Support 10): "I am checking. Kindly wait."
01/04/2012 07:22:25PM Brian: "Yeah. I just didnt get my 2$ for the tournament I won."
01/04/2012 07:23:33PM Agent (Support 10): "I need to check all the TN now."
01/04/2012 07:24:07PM Brian: "Yes"
01/04/2012 07:24:11PM Brian: "Do that."
01/04/2012 07:24:30PM Agent (Support 10): "S-5649-20412 2 $ paid out."
01/04/2012 07:24:42PM Brian: "ok"
01/04/2012 07:25:10PM Agent (Support 10): "S-5649-20504 you did not win"
01/04/2012 07:25:17PM Brian: "True"
01/04/2012 07:25:20PM Brian: "put that in mistake."
01/04/2012 07:25:27PM Brian: "all otehr i won"
01/04/2012 07:25:32PM Agent (Support 10): "S-5649-20294 2 $ paid out."
01/04/2012 07:25:38PM Brian: "ok"
01/04/2012 07:26:04PM Agent (Support 10): "S-5649-20411 2 $ paid out."
01/04/2012 07:26:21PM Agent (Support 10): "S-5649-20367 2 $ paid out."
01/04/2012 07:26:47PM Brian: "I found my Tournament history."
01/04/2012 07:26:53PM Brian: "I can gvie you all ids"
01/04/2012 07:27:16PM Agent (Support 10): "S-5649-20413 2 $ paid out."
01/04/2012 07:27:23PM Agent (Support 10): "Everything is fine."
01/04/2012 07:27:29PM Agent (Support 10): "There is nothing missing."
01/04/2012 07:27:34PM Brian: "I give you more ids"
01/04/2012 07:27:42PM Brian: "I did not get the omeny"
01/04/2012 07:27:44PM Brian: "Money"
01/04/2012 07:27:47PM Brian: "im sure!"
01/04/2012 07:27:50PM Brian: "100 percent"
01/04/2012 07:27:56PM Brian: "im missing 2 $"
01/04/2012 07:28:04PM Brian: "Ill give more TN!"
01/04/2012 07:28:26PM Brian: "S-5649-20289"
01/04/2012 07:28:36PM Brian: "S-5649-20293"
01/04/2012 07:28:43PM Brian: "S-5649-20294"
01/04/2012 07:28:50PM Brian: "I dont chekc if they are won or not now"
01/04/2012 07:29:09PM Brian: "S-5649-20301"
01/04/2012 07:29:16PM Brian: "S-5649-20333"
01/04/2012 07:29:22PM Brian: "S-5649-20335"
01/04/2012 07:29:29PM Brian: "S-5649-20361"
01/04/2012 07:29:35PM Brian: "S-5649-20367"
01/04/2012 07:29:41PM Brian: "S-5649-20401"
01/04/2012 07:29:48PM Brian: "S-5649-20402"
01/04/2012 07:29:54PM Brian: "S-5649-20403"
01/04/2012 07:30:01PM Brian: "S-5649-20404"
01/04/2012 07:30:06PM Brian: "S-5649-20405"
01/04/2012 07:30:13PM Agent (Support 10): "I am very sorry but you should now from which TN funds are missing."
01/04/2012 07:30:13PM Brian: "S-5649-20406"
01/04/2012 07:30:21PM Brian: "S-5649-20409"
01/04/2012 07:30:35PM Brian: "What should I ?!"
01/04/2012 07:30:47PM Agent (Support 10): "You can alos provide me with the exact time and the date."
01/04/2012 07:30:57PM Brian: "I have done everytihng in my power to fix tihs. not like I record my id when the sng closes."
01/04/2012 07:31:47PM Brian: "I dont remember the time and date. I was in a session. I openeded soem sngs after that also. and still the 2 $ didnt come to my acc"
01/04/2012 07:31:52PM Brian: "check those"
01/04/2012 07:31:56PM Brian: "ill give you all."
01/04/2012 07:31:57PM Brian: "TN"
01/04/2012 07:32:00PM Agent (Support 10): "S-5649-20289 paid out!"
01/04/2012 07:32:08PM Brian: "S-5649-20411"
01/04/2012 07:32:14PM Brian: "S-5649-20412"
01/04/2012 07:32:20PM Brian: "S-5649-20413"
01/04/2012 07:32:26PM Agent (Support 10): "S-5649-20293 not won"
01/04/2012 07:32:26PM Brian: "S-5649-20414"
01/04/2012 07:32:36PM Brian: "S-5649-20504"
01/04/2012 07:32:43PM Agent (Support 10): "S-5649-20294 paid out"
01/04/2012 07:32:46PM Brian: "S-5649-20507"
01/04/2012 07:32:52PM Brian: "S-5649-20508"
01/04/2012 07:33:06PM Brian: "S-5649-20288"
01/04/2012 07:33:14PM Brian: "S-5649-20286"
01/04/2012 07:33:23PM Agent (Support 10): "Ok, please give me detailed information."
01/04/2012 07:33:26PM Brian: "S-5649-20280"
01/04/2012 07:33:29PM Agent sent nudge
01/04/2012 07:33:48PM Brian: "I dont remember the names of ther players-"
01/04/2012 07:34:25PM Brian: "I had 4 tables going. Then i won this one. I register for new ones having 6 tables up. I dont remembner names. Yes this sux."
01/04/2012 07:35:01PM Agent (Support 10): "It always takes a couple of minutes until the winnings are added."
01/04/2012 07:35:33PM Brian: "Okej . Usually take like 1 min soe on. now it is 1 hour or more"
01/04/2012 07:35:49PM Agent (Support 10): "Everthing is credit manually. Mistakes are almost impossible. Despide I can see any unnormal activities in your account."
01/04/2012 07:36:17PM Agent (Support 10): "Please check your account again and get back to me with more information."
01/04/2012 07:36:22PM Agent (Support 10): "Thanks!"
01/04/2012 07:36:24PM Agent sent nudge
01/04/2012 07:36:43PM Brian: "Yeah! But im missing 2$. I will check again. Dont close chat session."
01/04/2012 07:37:52PM Agent (Support 10): "Other customers are waiting in the line."
01/04/2012 07:37:59PM Agent (Support 10): "Kindly contact us later on again."
01/04/2012 07:38:04PM Brian: "They are?"
01/04/2012 07:38:08PM Agent (Support 10): "The chat line is open 24/7."
01/04/2012 07:38:14PM Agent (Support 10): "Have a nice day!"
01/04/2012 07:38:18PM Session Ended

Sharkscope viser også at jeg er 6$ +. Ps det der er mit screenname.

tja, standard fra Betsafe's side, skift til Betfair og vær glad for det kun var 2$ du blev snydt for

Ja, Jeg kan hellere ikke finde nogen steder point history eller rake.

Seriously hvad forventer du supporten kan gøre?
Du giver ham mega mange forskellige informationer og når du ikke kan være mere specifik er det rimelig obv. at agenten ikke kan hjælpe dig.

Hvad ville du gøre hvis du var i hans sted?

Jeg gav ham da ID's. Men det gad han ikke rigtig. De ikke min fejl noget af det der.

Har nu sendt eamil med ID.s til dem. Må de selv kigge det igennem!

Syndt for supporten :)

+1 James

Da jeg lige pludseligt så du spammede ham med IDs troede jeg faktisk at du var i gang med at level ham :). Men åbenbart ikke

Nu har de shippet det. efter mail.

TiltThis skrev:
tja, standard fra Betsafe's side, skift til Betfair og vær glad for det kun var 2$ du blev snydt for

Argmen skulle vi nu ikke forholde os objektivt til sagen :) Det er ongame der skal kreditere de $2 og det samme kunne derfor ligeså godt foregå på Betfair, Bet24 osv.



Synes som flere andre i tråden at Tim(agenten) agerer super service i den pågældende situation.

Nogle gange sker det at ongame er lidt langsomme til at kreditere gevinster, men de plejer nu 99.999% af gangene altid komme ind før eller senere.

semi OT, men smed også selv lidt $ ind på Betsafe.dk igår - er 100% sikker på at der stod $560.XX da jeg lukkede klienten, men kun $558.XX da jeg åbnede den. Ved godt det er et ligegyldigt beløb, også derfor jeg ikke har villet bruge tid på det før nu.

Men det virker bare MEGET underligt, er der noget som helst scenarie hvor jeg kan have fået $2 for meget med fra en cashgame table som de så har opdaget senere?

birdshake, det skyldes nok de manglede et sted at tage 2 dollars BrianJ manglede :)

Birdshake - er din konto i danske kroner?

Så vil din saldo i dollar jo svinge fra dag til dag, når dollarkursen ændrer sig.

7913 skrev:
Birdshake - er din konto i danske kroner?

Så vil din saldo i dollar jo svinge fra dag til dag, når dollarkursen ændrer sig.

ding ding ding, we have a winner.

Føler mig pænt dum nu ;)

hehe!