Boss-nedbrud: mangler penge?

Jeg spillede en tour på bossen igår, hvor jeg ender i pengene, men jeg har endnu ikke modtaget nogle penge endnu, idet bossen gik ned imens touren var igang.
Jeg kan ikke finde touren under 'finished', så jeg formoder at den er blevet annuleret. Hvad er std. proceduren for Boss-netværket i disse tilfælde?

På forhånd, tak.

hvis det var classic så kan du skrive til
[email protected]

hvem du skal skrive til på andre boss netværk ved jeg ikke.

men det kunne være du skulle skrive i din post hvad for site du spillede på.

Uden at jeg ved reglerne for dette på bossen så har jeg oplevet det før på et andet netværk. Dengang tog man hele puljen og udregnede hvor meget hver skulle have alt efter hvor mange chips man havde da systemet brød sammen.

@Lokeboy

Stellapoker, hvis det hjælper dig. Jeg formoder dog at reglerne er de samme indenfor netværket og ikke afgjort af hvilken udbyder man bruger?

@SvenneBabz

Den udregning skal vel kun gøres mellem de spillere som var tilbage da systemet brød sammen. Jeg røg inden, hvorfor min ITM-gevinst er ret oplagt.

Har samme problem som OP, fra en mermaidtour...
Der er vel masser af repræsentanter fra bossen incl mermaid herinde, kande ikke komme på banen med den generelle håndtering efter disse nedbrud?

Her er den offcielle refund politik fra Classic/Boss

Scheduled Tournament Refund Policy
There are a few Key Scenario’s when tournaments are Cancelled, these are shown below:-
1. Prior to Start
2. Before 20% of the Field are Eliminated
3. After 20% of the Field are Eliminated
4. When Prize Positions have been reached


Each one of these is detailed below.

1. Prior to Start

If a tournament is cancelled prior to start all players are refunded their Buy-ins back, irrespective of any Guaranteed Funds in the Tournament.
(In some cases Tournament may be re-run, this is at the Poker Manager’s Discretion)

2. Before 20% of the Field are Eliminated

If a tournament is cancelled before 20% of the Field are eliminated then all players are refunded their Buy-ins back, irrespective of any Guaranteed Funds in the Tournament.
(In some cases Tournament may be re-run, this is at the Poker Manager’s Discretion)

3. After 20% of the Field are Eliminated

a) If a tournament is cancelled after 20% of the Field are eliminated (and before the prize positions are reached), then the tournament is refunded in the following Manner:-
• 50% of the prizepool is distributed evenly to all remaining players
• 50% of the prizepool is refunded based on the % of chips each player has in play

b) If a Rebuy tournament has not completed the Rebuy/Add-on period then the tournament will be refunded.

4. When Prize Positions have been Reached

If a tournament is cancelled once prizes have started to be paid out the following refund Policy is Used:-
• All Player’s credited the next bottom pay-out position
• 50% of the Remaining Funds are distributed equally to all remaining players
• Remaining Funds are refunded based on the % of chips each player has in play

Example:-
200 players in €20 tourney = €4,000 prizepool
30 players get paid and 20 remain

Remaining Prizepool = Prizepool - payouts already earned
i.e. places 30-21 assume €50 each = €500

Remaining prizepool > €4,000 - €500 = €3,500

20th place is €70 so all 20 players get €70 each = €1,400

Remaining prizepool = €3,500 - €1,400 = €2,100

Split €1,050 between 20 remaining players (€52.5) and €1,050 on chip count


Ved nedbrud tager det selvfølgeligt noget tid før der er overblik over alle kompensationer - disse foretages af Boss Media- Classic support holder et vågent øje med alle vores kunders konti som vi ved mangler penge.

En email omkring turnering man deltog i osv hjælper os meget i forhold til at vide hvilke Classic kunder som har haft problemer.

Nedbrud er selvfølgeligt generelt set uacceptable men teknikerne arbejder på at få løst problemstillingen og alt ser ud til at være ok.

Jeg garanterer personligt at jeg overvåger og løser alle sager jeg har kendskab til.

Witten

@Witten

Jeg takker for dit svar. God information!

Ps. jeg har modtaget mine penge nu.