Cashout på betfair?

Hej PN.dk

Nu har jeg ledt maaange steder på Betfairs side, for at finde ud af, hvordan jeg gennemgår en kundeidentifikationsprocess.
Når jeg vil lave et cashout får jeg denne meddelelse: "(Du kan ikke overføre penge fra den australske konto før du har gennemført en kundeidentifikationsproces (KYC).)"

Hvordan gennemfører jeg sådan en?

Hvad med at spørge Betfair ;-)

Jeg har sendt dem en mail, uden svar.

Og det kunne jo være, at en eller flere herinde fra vidste hvordan det fungerede.

Hvorfor har du penge på den australske konto?
Er du sikker på, dine penge ikke står på den engelske? Den der meddelelse kommer uanset hvad og du ka godt trække penge ud alligevel.

Spørg hellere i Betfair forummet - der er størst aktivitet på fodbold-delen.

Når du først er godkendt (KYC - Know Your Customer), så kan du hæve uden problemer fra da af. Jeg har selv hævet utallige gange til både Visakort og Neteller, og der har ikke været problemer med det.

Betfairs danske support kan godt være længe om at besvare emails.

Jeg modtog selv en mail fra KYC, Betfair om proceduren (som i øvrigt går hurtigt, når du har afsendt dokumenterne) med følgende informationer:

It is a Betfair policy to identify customers as an integrity and
security measure. Our checks are completed on a similar basis to
those used by a UK bank or secure financial institution. All
information is kept and stored securely in line with our privacy
policy and the UK Data Protection Act 1998. If you wish to remind
yourself of the Betfair privacy policy you can look under "About us"
on the Betfair web site.

In order to assist us with this security procedure we ask that you
send us a photocopy or scan of one document from each of the
categories listed below:

Personal identification - a copy of one photo ID from the following
list:
-Passport
-Driving license
-National Identification card (photographic ID required),
-Citizenship certificate

Address verification - a copy of one of the following:
- Utility bill (less than 3 months old)
-Tax bill
- Bank statement - (less than 3 months old)

Source of payment verification - a copy of one of the following;
-Betfair account registered Credit or Debit card (front only)
-Credit or Debit card account statement of a Betfair registered card
(less than 3 months old)
-Bank statement - must have Betfair transaction visible on it (less
than 3 months old)

PLEASE NOTE:
-Please do not send original documents, but rather copies of these
documents.
-The documents must be clear and legible and have all your usernames
or telephone account ID on all documents. If this is not the case
processing time may be longer and may result in temporary account
suspension. NB: please do NOT include your password in any
correspondence
-Use the highest resolution available on your fax machine
(recommended resolution supported by most machines: 'Photo').
-Please send scans in JPEG or GIF file formats only with a maximum
size of 10MB per page.
-For your personal security and the integrity of your bank cards
please blank out all digits except for the last four of the account
and card numbers. Leaving the start and expiry date visible.
-Please send documents that state your residential address.
Regrettably, documents addressed to a P.O. Box number are
unacceptable for validation.

In order to confirm that this request is genuine please feel free to
call the Betfair Helpdesk. You can find the number by going to "Help"
on our website and viewing the details under "Contact us".

We will email you confirmation when we validate the documents. This
may take up to 48 hours after receipt. Your details can be sent to
us by one of the following methods:

Fax (UK): 0208 834 8011
Fax (Ireland): 0003531-2921445
Fax (International): +44 208 834 8011
Free Fax (Australia): 1-800 068 593
Email: [email protected]

Post:
Betfair Verification
Waterfront, Hammersmith Embankment
Chancellors Road
London, W6 9HP
United Kingdom

If you have any questions, please don't hesitate to contact us. As a
security precaution we recommend that you use the contact details
found on our website for any contact with Betfair.

Kind regards

The Betfair Team

Betfair Helpdesk:
UK Helpdesk Tel: 0870 0110 444
Ireland Tel: 1-800 944 000
International: +44 208 834 8060
KYC Fax: +44 208 834 8011
Email: [email protected]
Website: www.betfair.com

Betfair
P.O Box 34467
London
W6 9WS