det betaler sig at være høflig

Tak for god service pokerstars>
>dear pokerstars
>
>I turned on my pc this afternoon anticipating the conclusion of a 300$
reload bonus which has been one of my poker quests in the past few months.
>
>In old days it would have been a small task to grind home this bonus but as
I have recently become a father - I have had much less time for online poker.
>
>I was very disappointed to see that the promotion was taken away from my
account info. I was under the belief that the promotion would last through
february 10th untill midnight.
>
>I believe that I was 200-300 vpp short of achieving the goal of 7500 vpp.
>
>I ask you to be merciful on my behalf.
>
>I have in the past three years been loyal to your site and has placed
almost all my mtt action and a large part of my cash action on your site due
to good support and very reliable software added with a good selection of
games any time of the day. I hope that I will continue to enjoy gaming on
pokerstars.
>
>My suggestion:
>Either you could afford me a partial payout - I completed 98 / 100% of the
required VPP after all, or you could offer me a 2-day extension on the time
frame required for getting the bonus.
>
>I look forward to your speedy reply,
>
sincerely
Drnoe
aka
zauron111


Hello Drnoe

Thank you for your email and congratulations on becoming a father!

Please note our bonus terms do not allow for partial release on expiry.
However, since we greatly appreciate your loyalty to this site, we have
extended the expiration date for your deposit bonus until midnight ET on
February 12th, 2010. This gives you a little more than 48 hours after this
email was written to release your bonus.

You have earned 7166 VPPs (VIP Player Points) since making your deposit,
leaving 334 VPPs to earn before your bonus is released. If you earn the
remaining VPPs on or before that date, please contact us so that we may
manually credit the bonus to your PokerStars account.

For more information about earning VPPs, please visit the PokerStars website:

www.pokerstars.com/vip/earn/

Please note the "Check My Bonus Status" in the PokerStars Cashier will not
recognise the manual bonus extension - it will list your bonus as expired.
To keep track of your VPP earnings, please use the "Playing Audit" feature
in the PokerStars software. To do this, from the PokerStars Lobby screen,
select:

'Requests -> Playing History Audit...'

Please ensure the "Include FPP/VPP columns are included in my report" box is
checked before submitting your report request.

Please let us know if we can assist you further, and thank you for playing
at PokerStars.

Regards,

Leonard B
PokerStars Support Team

n1

WP Stars

"There can only be one"...PokerStars support rocks♥! WP stars og gl med din bonus hunt Doc :-)