lige oprettet en ny boss konto og kunne ikke få lortet til at virke så skulle lige bruge lidt hjælp fra livesupport
Please wait for a site operator to respond.
You are now chatting with 'Kelly'
Kelly: Hello. How may I assist you?
alexander: hi two things. i used the FIRST1000 while depositing. but nothing happend in my pending bonus. i tried to restart the software but somewhy i cashed all my money out into the sportinbet.
alexander: now i tried the procedure ones again and got the 500 euro but still no pending bonus
Kelly: Ok the bonus is released at the start of the following month depending on how many FPP's that you earn
alexander: The bonus is released from your pending to real money account in increments of €10 for every 200 FPP points earned.
Kelly: Yes that is correct
alexander: okay so if i get this correct. I will recieve my rakeback (through my affiliate) and the bonus will come from you guys each month (untill the offer expires or is completed)
Kelly: Yes that is correct Sir, at the start of the following month
alexander: sorry for reasking (but i have have had some bad experience) but shouldnt I be able to see "pending bonus:1000" at my "poker info" taskbar
Please wait while I transfer the chat to 'Sean'.
You are now chatting with 'Sean'
Sean: Please provide me with your User name?
alexander:xxxx
Sean: Please bear with me while I open your account
alexander: no worries
Sean: It has been credited to the account
Sean: It is released in the following way
Sean: €10 for every 200 FPP earned
Sean: It should show in your pending bonus
alexander: not yet.
Sean: I can see it in the back end system that it is on the account
alexander: alrighty
Sean: It is definitely there
Sean: As stated above it will be released in €10 increments
alexander: oki sounds great.
Sean: For every 200 FPP's earned
Sean: Is there anything else I can assist you with?
alexander: oki so it is like a running bonus and not like earlier told a bonus that is released the following month
Sean: No, you were incorrectly informed, that is why I had the chat transferred to me
Sean: I can assure you that the bonus is in your pending bonus
alexander: also I need to know. do i really have to transfer funds to my poker account each time i login? when i quit the poker client it transferred my chips back into the sportsbetting
Sean: Unfortunately that is how the system operates
Sean: This can not be amended
alexander: Oki I could not make sense of it hence I reasked a few times. Thanks for sorting things out. - Alright I guess I would have to deal with it then :(
Sean: No problem at all
Sean: Is there anything else I can assist you with?
alexander: no thank you Sean you have been a great help
Endnu en gang viser boss support SKILLZ THAT KILLZ
Wow! En support der fikser et problem, hvad bliver det næste: Et tog der stopper ved stationen!?
...
Der er da intet imponerende ved denne samtale, tværtimod er den ligegyldig og spild af tid at læse for os...
Forstår ikke hvorfor det er så dårligt - de når rent faktisk at rette op på fejlen i stedet for at lade dig leve i troen om noget forkert.
hvis man ikke finder chatten gruopvækkende er man vist så hærdet som man kan blive.
mit spørgsmål er omkring deres mest standard promotion, altså deres top promotion til at hive nye spillere ind med. Dette formår "kelly" så at give forkerte informationer omkring op til flere gange på trods af jeg refererer til deres T & C's. Det er den mest basale form for support de ikke engang kan opfylde som standard. Dette kan de ikke engang formå at klare
Da dette bestemt ikke er første gang jeg oplever at boss supporten fucker totalt op tænkte jeg at jeg ville dele deres inkompetence med PN.
@joonas tak for comment taget til efterretning.
@foeller åbenbart standard for dig. sorry i guess..
@1000 år. grundet i starten af dette indlæg
apm1986
Uden at involvere mig i hvorvidt det her er et eksempel paa fatal support eller ej er det ret kendt at Boss "standard-support" stinker lidt. Hvis du vil have ordentlig support b0r du hive fat i din affiliate.
@uffefh
viste faktisk ikke de gad at tage sig af sådan noget :) men vil jeg da helt klart gøre næste gang. tak :)
Kom til Betsson NO eller DK support (ikke lige nu) men så skal jeg give jer madskilzz!
kan kun sige at witten på classic giver en super support.
hurtigt og uden problemer, den ros skal han have.
Vi håndterer faktisk mere og mere support på PokerNet, fordi netværkene insisterer på, at have totalt blanko checks ansat. Så folk kontakter os i stedet. For det meste kan vi svare direkte og andre gange tager vi fat i en poker manager (som obv er hævet over support niveauet) og så får man faktisk rimelig kompetente svar.
Vi kæmper med det samme skidt på Merge. Deres supportere er så ekstremt langt ude, at jeg ofte tror jeg bliver punked, hvis jeg læser de svar nogle kunder har fået.
/Mikael