bwin leder efter en medarbejder til vores team i kundeservice. Stillingen er i vores kundeserviceafdeling af vores kontor i Gibraltar.
Som en del af teamet vil man hovedsagligt arbejde med vores brand i Danmark, bwin.dk.
Selve jobopslaget kan findes og søges her: https://careers.gvc-plc.com/vacancy/customer-service-retention-agent---danish-speaking-4431/4490/description/.
Customer Service Agent - Danish speaking
Are you a real people’s person with great customer service skills? Are you a native Danish speaker?
We are currently looking for a real team player to join the Customer Services Team in order to provide support to our customers.
- Handling customer inquiries via e-mail/phone/chat; including but not limited to games and cashier related issues
- Assessing individual issues and taking appropriate action to ensure customer needs are met
- Working in coordination with other teams based at different locations that share similar objectives
- Escalating system anomalies and general issues faced by customers to the relevant party
- Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels
- Essential
- Native Danish speaker
- Excellent English language skills
- Excellent communication and interpersonal skills
- Ability to perform well in a multi-task/cultural and ever changing dynamic environment
- Basic knowledge of MS Office applications
- Knowledge of other Scandinavian languages of advantage
- Educated to degree level or equivalent
- Knowledge of other languages
- Basic knowledge of online gaming - games and payment processing.
- A proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers.
- Confident to make decisions with the ability to exchange, analyse, and interpret information. You will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.
- You should possess logical reasoning skills with an analytical approach and be willing to work shifts.
Man er velkommen til at stille spørgsmål her, så vil jeg svare på det jeg kan, men da jeg ikke selv er en del af ansættelsesudvalget har jeg visse begrænsninger.
EDIT: Der er efterspugt yderligere information, denne er nu også tilknyttet i OP:
- Arbejdstiderne ligger som udgangspunkt formiddag til aften eller middag til aften
- Attraktiv pakke med god løn og mange feriedage
- Mange medarbejdere bor i byen La Línea i Spanien og har derfor lave leveomkostninger ift. til lønnen (man kan gå over grænsen og det tager ca, 20 min. at gå fra byen på den ene side og til kontoret på den anden side)
- Vi tilbyder et ungt og fedt multikulturelt arbejdsmiljø
- Hvis kandidaten ikke bor i området, så tilbydes en relocation pakke samt flybilletter til den sidste samtale som foregår på kontoret
- Den første måned man er ansat, kan man bo i en af firmaets lejligheder indtil man har fundet sit eget
Christian Nyberg
Country Manager
bwin Danmark
