Welcome to Betfred Live Help. One of our operators will be with you shortly. Thank you for your patience.
Jo: Hi Kent, welcome to Betfred Online Live Support. How may I help you?
gergwewgwe: hi again. i didnt get my bonus
Jo: the bonus is on your account
gergwewgwe: Pending Bonus Dollars 96.8
Jo: bonus dollars balance 260
gergwewgwe: where do you see that ? and how can it be 260 when i had 96,8 from another bonus left
Jo: One moment please while i review your account details....
Jo: have you refreshed your page?
gergwewgwe: yep
Jo: what bonus did you have that left from?
gergwewgwe: you can see that i had 96,8$ bonus left before i wrote u right ?
Jo: no
gergwewgwe: from my 35% cashback from february
Jo: i can see that you had 66 left from that which has expired
gergwewgwe: how can i be expired when its from february ? you always have 3 months to play them throug
gergwewgwe: you are looking at something completely wrong that's for sure
Jo: ok i can add another $100 bonus dollars to your account as a gesture of goodwill
gergwewgwe: well that's cool as long as i get my 250 also
Jo: yes they are both on there for you
gergwewgwe: no they are not.. you sure you are not looking at a completely wrong account ?
Jo: yes im sure
gergwewgwe: i don't know what to say. right now i have excactly 96,8$ bonus on my account
Jo: your bonus dollar amount is now $360
gergwewgwe: i never ever had problems with getting these bonusses before. they have always showed up in my cashier. There's absolutely no doubt that you are doing something wrong. are you the only one "at work" right now, cus i would like to talk to someone else
gergwewgwe: sorry for being mean
Jo: One moment please
Jo: have you looked in the cashier and then bonuses
gergwewgwe: yep, nothing. but when you can't see the 96,8 i had left from the old bonus, i can't see this ever gonna work
Jo: i can guarantee that the bonus is on your account please can you send us a screen shot so we can escalate the matter to our tech team if you are having trouble seeing it
gergwewgwe: its you who cant see my bonusses. i have played today and received bits of my bonus, can you see that ?
Jo: i can see the bonus on your account
Jo: i have given it to you
Jo: Bonus dollars balance: $360.00
gergwewgwe: but you can't see the bonus i have been receiving from today. = it's on your end there is a problem
Jo: Nickname: santta
Type: player
Highest VIP level: 4
VIP level: Iron (1)
Level duration:
Manual VIP level:
Disconnection protection level: 1
Last time the DP privilege has been used /
Next time DP will be allowed: 2009-08-13 00:14:44 / 2009-08-14 00:14:44
Avatar: baseballer
Username / player code: GILLOTT / 1020826
Casino: Betfred (English)
Currency: GBP
Fun balance:
Rake counter: 1116
Total rake / tournament fees:
Exclude pre-migration revenues $165.25 / $789.15
Bonus dollars balance: $360.00
Total accumulated VIP Club Points Status points: 14178.84 sBP
gergwewgwe: VIP Club Points Balance bp 24,860.90
gergwewgwe: Jo: Nickname: santta
gergwewgwe: what is that ? my nickname is gergwewgwe
Jo: sorry there has been a mistake
Jo: i will add the bonuses for you now
gergwewgwe: that took some time to figure out. be glad, im such a nice person, lots of people would'nt be so understanding ;)
Jo: its ok its my fault entirely
Jo: im very sorry
gergwewgwe: no problem
Jo: they have been added for you now
Jo: so sorry for the mix up
LOL @ BetFred Livesupport
19-03-2011 23:44
#4|
0
du kunne jo også lige have sagt at hun måske kiggede på en helt forkert account!
oh wait?
ps. lolololol nh sir
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