Now am just a tiiiiiiiiiny litle bit upset!
And this is written to all of you as a big warning to freakig keep your money in the madress, seems to be the best way these days, talk about modern technologi!
Like 1.5 years ago i got my Neteller account busted, someone sitting in a very sunny country empted it but it all worked out fine since i could proof my where abouts 100% at the time. ( in a tournament on a boat between stockholm and Finland)
So Neteller actually did handle that well so i keept on trusting them- STUPID ME! I think thats going to be my next nick!
STUPID_ME_FUCK_NETELLER to bad boss cant have more then 10 letters!
Today i got SEVERALS emails from Neteller that i made withdraws, huuuuuuuuu... what? Havent even been to my neteller for quite sometime.
The problem here is that i actually keep money there, i keep my litle role there, cant have it in the pokerroom since i easily and quicker then any of you can say drawing dead can tilt away so i keep smaller amount ther and bring in when i need or out when possible exced the amount i decided to keep, this has been good for me, i stop and think before just reloding and reloding if am in a bad session.
So one can say am busted! Without even having the pleasure of being sucked out! Jesus Christ what a bad beat.
Am going to fight this until my knees are bleedig and have already started and also this time i can proof my whereabout 100% since i am at my office here at a very goverment/state own institution and have about 450 witnesses and logg file in my computer system for that.
This day is FAR from over. MARK my words on that.
An angry Queen!
Neteller did it-AGAIN
And i can add before some smart ass kindley ;-) tells me to have better passwords...
-my passwords are 11 letters 5 numbers and 4 other signs!!!
totaly impossible to hack, really i mean,, ghaaaa, unless your a monster geek or something!
Og jeg piver over de $500 fra party som ikke er kommet ind endnu..
Held og lykke!!
Håber det lykkes dig!
Thx boys!
And it doesent matter if its 5$ 500$ or 5000$ 50000$ 500 000$
Its a matter of principals, one pay expensive exchange fees and such in theese "banks", is that not also to provide saftey?
If it wasent for the fact that one dont want to scream it out from the roof about having cash that one cant really explain i would have every newspaper i know to write about their lousy security system.
Fight has only began........i can be very determend and not likley am going to rest on my blocks in this one!
Anna
utroligt at et firma som lever af at deponere skillinger ikke har mere styr på situationen, lyder jo nærmest som et tag selv bord.. skræmmende
Skræmmende, men igen der vil altid være skrækeksempler i et firma med millioner af kunder.
Jeg skal aldrige have neteller, jeg har C2pay lige nu, men jeg ved ikke om jeg bliver der.
Det er aldrig sjovt at miste beløb hverken fra NETeller, en pokerside, eller whatever.
Det sagt, lyder det ikke til at at dit password er blevet hacket - har du scannet computeren for spyware, key loggers, etc. Er der nogen der har adgang til din computer?
Det er lidt svært for NETeller at gøre så meget, hvis der er nogen der har opsnappet dit password.
Du har vel ikke åbnet den famøse Fedex email der blev sendt rundt for en uges tid siden? Den skulle efter sigende lure dine passwords.
@C4Queen
Der er helt sikkert nogen der har opsnappet dit password og det er ikke netellers skyld. Hvis du skal være sur på nogen så vær sur på dig selv, over at du ikke bruger beskyttelse (antivirus, antihacker, antispyware osv.) Det er ikke neteller der har gjort noget forkert i denne sag.
Surt show...
Men jeg vil æde min hat på, at det IKKE er Neteller der har begået en fejl. >99.9% af tilfælde hvor en konto bliver rippet, er det brugerens "fejl":
- Dårlige passwords er den mest almindelige (feks. er password benyttet andre steder, hvor 3. part har adgang til databasen. Mht. Neteller er denne dog ikke så sansynlig, da både account, secureid og password skal kendes)
- Keyloggers (De er så uhyggeligt nemme at blive inficeret med. Specielt hvis man også har en svaghed for de mere skumle steder på nettet (porn, warez, serialnumbers og "ukendte" gamingsites))
- Fysisk afluren (sidemanden til et netparty, er ikke altid KUN opmærksom på sin egen skærm. Har man den bærbare med i toget, lufthavnen eller andet, kan andre også følge med.)
Derfor synes jeg det er lidt tidligt, at klandre Neteller. Det er jo næppe deres skyld.
Jeg forstår ikke hvorfor de ikke laver et "nøgle"-system ligesom eksempelvis netbanker bruger.
Vi har set en del tilfælde på det seneste hvor neteller-konti bliver tømt. Det kunne være meget interessant at vide hvordan de har båret sig ad med at skaffe account information og password.
Jørn
Hvorfor er det lige at Neteller bliver skurken her ?
Hvis der er logget ind på din konto og hævet et beløb ganske normalt hvordan er det så lige netellers fejl ?
En keylogger kan jo sagtens have opsnappet dit password uanset hvor mange og hvilke tegn du har brugt..
Nu siger du at du arbejder på et stort sted med mange folk . Jeg går ud fra du aldrig har logget på din neteller fra din arbejds PC ?
Hvis du har er det vel oplagt at den kunne være inficeret med en keylogger eller andet der kan opsnappe passwords....
Hvis man er highroller og har mange penge stående på neteller eller på poker kontoer bør man vel også beskytte sig ekstra godt med virus programmer osv og evt have sine passwords på en usb dims ( ved ikke om det hjælper mod en keylogger ) og evt som jeg selv gør KUN logger ind fra én PC.
Det kan være du har gjort alt det her og aligevel har fået din konto hacket...
Men du tror vel ikke neteller har taget dine penge ?
Og igen hvorfor er det Netellers skyld hvis der er logget ind normalt.
Når du siger "Neteller actually did handle that well" hvad betyder det så ?
Fik du dine penge tilbage ? dækkede de tabet eller ku pengene føres tilbage fra hackeren ?.
"to write about their lousy security system. "
Nu kender jeg ikke til netellers sikkerheds systemer da jeg ikke bruger dem selv ....men hvordan skulle et sikkerheds system kunne vide om det er en anden end dig der er logget ind hvis de rigtige bruger navne og passwords er brugt ??
De kan jo ikke vide hvor i verdenen du befinder dig ...
Håber du får løst situationen igen og pengene kan reddes GL med det og håber du opdaterer på udviklingen i sagen.
@neonthai
Sådan tænkte jeg også indtil den dag min konto blev tømt for et 5 cifret beløb: Det er sku folks egen skyld.
GU FANDEN ER DET EJ.
Man hører nu dagligt om disse sager og der er ingen tvivl om at sikkerheden ved NEteller ikke er i orden.
OK first of all, its so funnie really that you all asume that i dont have the neccecary programes one require to get online!!!! Jesus!
This forum is really something, your so quick to rack down at anyone regardless what it is about and just judge straight out.
i especially like this one :
""Hvis du skal være sur på nogen så vær sur på dig selv, over at du ikke bruger beskyttelse (antivirus, antihacker, antispyware osv.) Det er ikke neteller der har gjort noget forkert i denne sag""
How do this person know what i have or not have in my computer?
I can inform you all i got everything one needs to be able to be online as much as i am and also, i dont visit porno sites that often! unless some stupid moran here at pokernet post a link i click i would say its highley unlikley to find me on those sites, i gopt TV chanels for that.
I posted this link for 3 reasons:
1 to make people awear that these things happens even though you got all the programes one shall have
2 since i intend to go to the bottom with it i figure that maybe one or two could be intrested in what ways i handle it, one never know how it can come in hand.
3 becasue i am furious and needed to get things off me, sorry for that and i really really should know better really in my age then to use a public forum for that, i should just bang my head in the wall 1000 times i am sure more would come out of that.
I can also inform you that last time my Neteller was busted it prooved that my password had NOT been used and this i have in black and white from Neteller who took fully resbonsibilty that their security system hade been tampred.
No Neonthai, unfortunally i dont think i will keep un update in the development. I made a misstake posting it in the first place and if i just would have taken a deep breath in stead i would have realised the idiotic in it but i acted too quick and in a moment of passion ;-) am guite intense in all i do!
I will sort this, anything else is unaccapeable and if everyone that got riped of would do the same we wouldnt have this kind of situations.
Yea its a considerable amount of money. For me.
Cheers
A.
really sucks :( watch what you download....alot of people use keyloggers now a days so make sure to virus check the computer often
I think it is possible to apply some restrictions to logging on to neteller, so that it can only be done from your own computer... I heard someone talking about this option, not sure though
@diisco
Det er altså meget bedre at bruge et antivirusprogram der tjekker for virus hele tiden i stedet for kun at scanne computeren et par gange om ugen
@alle
Sørg nu for at jeres konto ikke også bliver hacker ved at få fat i nogle ordentlige antivirus, antihacker, antispyware og firewall programmer. Hvis i tror at windows indbyggede firewall er nok kan i godt tro om igen.
@gambler
Very funnie becasue all these things you write about i have and have had all along.
@C4Queen
I hope you keep us posted so the rest of us can learn something -- no matter if it was neteller or your own computer that was cracked.
Jørn
Hi Anna !
For christ sake......You knew about my situation and then still you kept money in there ?????
I´m sad to hear that, it was exactly the same thing that happend to me but what you didnt know, is that I actually got my money back returning from Dublin. I wrote them a furious mail before leaving and was threatening them using my position (hate to say that), and after ten more days (I bet it was up at highest level with them) they returned every little cent I lost. But admit it was their fault they couldnt. They wrote me that they still believed that it was a lack of security from my end and not theirs. But in a matter of good will, they had decided to pay me my money back, CAN YOU BELIEVE THAT SHIT ??????
What about normal customers here which dont hold a position like I do, I bet they wouldnt give a damn shit here!!!!
I will try to help you out and see if I can do something, but can only warn people using that shitty company for sure.
/Kimo
Thx Dear, but dont worrie AM ON TOP OF THIS,, trust me i never let this one go!!!! NEVER! Ohh nooo... i fight them until am 100 and have no teeths!! just a bit puzzeld what to do meanwhile when it comes to bankrooling but hey, maybe THIS can force me to grind more,that am crap at, so nothing bad that doesnet have anything good to come! LOOOOOL. am so feed up i cant do anyhing then laugh actually.
AMAZED they returned your money even so never emitting it was their fault!!
Its so freaking sick... i was going to transfer the money this week to my danish bankaccount but needed to get into the bank in Copenhagen to sign a paper first. So typical.
I been satisifed with Neteller, they did handel my other matter enourmously well.
Its going to be ok, nothing else excist in my mind!
Talk later
Anna
Good luck with getting your money back, dont get to angry with the people saying that it might be your own fault, ie keyloggers and such, as it is the root of the problem 95% of the time.
@Dane
ty
I didnt get angry becasue they tell me that, your right, just as in 99% of the casues when a player has problems with the support its generated by the player him self.
I got angry/diesepointed that people straight up think that one dont got what it takes in the computer to be safe online, how can one just asume that without even finding out. Am not a computer geek for sure but am not that stupid to work online so many houers involving this amout of money to neglect security. I even have an email adress conected to my Neteller that i dont use for anythimg else then that, blocked everything else that dont come from neteller.
doesent matter its behind me, long time ago. But the written word is dangerous when one cant make it sound in a certin way as you can talking.
Now i need my energy to focus on solving this not fight in a forum, not much for fighting anyway, more the smiling kind of girl, ;-) but i was upset.
And now after calming down a bit i am starting to realise, what a mess this will be for me. And that i cant have this taken weeks to solve but i know it will! Christ! *shaking my head* its going to take more then just a few weeks so better preper for that. How i dont know but one thing is for sure, never ever ever again keeping money anywhere but in the madress;-)
Cherio!
A.
Ok hvad er så den bedste måde at sikre sig på .Jeg tænker på anti virus
mm??
Jeg vil også gerne, at nogen kan anbefale nogle konkrete antivirusprogrammer og firewalls.
Noget andet er, at jeg på det sidste har spillet på en side, hvor man kan hæve direkte til sit visa. Jeg fik dog lyst til at spille på PokerStars og interpoker igen, hvor man "skal" bruge neteller. Jeg tjekkede så lige først om min neteller var i orden. Da jeg logger på står der "account closed". Der er så hvad det er, fordi der står kun nogle få Euro på den. Det som jeg synes er mærkeligt er, at jeg har skrevet 3 emails til dem i løbet af den sidste uge, hvor jeg har spurgt hvorfor den er lukket, men jeg har ikke fået noget svar.....Det kan godt være, at det er en god ting at den er lukket, hvis nu nogen har prøvet funny stuff med den, men hvorfor svarer de ikke??....Har andre prøvet lignende
Jeg har både skrevet til [email protected] og [email protected]
@ Kristianna
Har også været ude for det samme! De undskyldte mange gange og åbnede min account igen da der var sket en fejl fra deres side. De svarede heller ikke på de første par mails men fik dog til sidst hul igennem. Prøv evt. at ringe til dem...
@ Jimslim og Kristianna
Der er en god tråd om det i vidensbanken:
www.pokernet.dk/forum/vidensbank/show.asp?tid=127689
Neteller skræmmer mig...
Håber så meget på, at der kommer et alternativ, hvor man har de samme muligheder. Så har jeg skiftet hurtigere end du kan sige koldskål.
Det er ikke så meget sikkerheden der er skræmmende, selvom jeg også syntes der kunne laves et par forbedringer der. Der er nogle eksempler på at folk har fået deres konto tømt, men det er svært at sige nøjagtigt hvor skylden ligger i disse tilfælde.
Det værste er deres håndtering af disse sager. Minimal information til brugerne, lange sagsbehandlingstider (stadig med minimal information til brugerne) lukkede konti uden at give information til brugerne, her skal man selv logge ind og opdage at kontoen er blevet lukket, for derefter at vente i evigheder på at få svar på hvorfor den er lukket, og nogle gange er det en fejl, andre gange en sikkerhedsforanstaltning.
Click2pay og Mooneybookers har stadig et par begrænsninger der gør jeg ikke skifter.
@C4Queen
Håber du holder os opdateret.
lidt off topic
og så alligevel ikke.
hvis man bruger et trådløst netværk der ikk er låst, kan andre så logge på ens neteller konto? og andre ting? selvom jeg beskytter min pc?
@kenny
I couldnt agree more, the things you can do with a Neteller are so good so its hard to not have it even thouhg it --YES scares me too.
And its more the fact they dont have people enough to handle issues that are frustrating, i mean when something like this happens one definatley want quick handle and that one can simply just forgett.
I relly had a sleepless night and starting to realise not only how this will affect things for me privatley if it doesetn work out and!! as well as if it does work out it will take loooooong time since i yesteday sat:
- 1 h and 45 minutes in que for live chat first attempt.
- 40 minutes in gue second attempt.
- 30 minutes in que in phone, on 2 different occasions.
- send 4 mails to different departments
And when finaly reaching the live chat they said they cant help me please send us a mail. JESUS!
One really dont know if to cry or laugh. The good thing is it happens people like me, that NEVER gives up and never ever will just sit down and accept that its a risk one have to take using the service, HELL no, we are paying them for being secure.
IF it turns out that its my very own password that has been used, then there isnt much to say, i simply been highjacked even though bealiving am being really well protected and very careful. That scenario i dont even want to think over becasue that will be devestating for me.
what i need to know to start with is from where, and what IP adress did the transactions take place and how was the account accesed? They can for sure see if it was my ordinary password that been used or if someone has ordered a new password to an external email adress or accesed it in any other way.
cheers
A.