jeg har kvalificeret mig til en turnering på platinium poker i en freeroll søndag den 27/10 efter godt 5 minutters spil går turneringen ned, den crasher og det kan jo ske.
jeg snakker med live support og får en lille snak med dem om det:
Customer: we have been disconnected from a tourney, wish we have been qualified too id 3075
Dana Rove: ID 3075?..let me check
Customer: do we have an oppurtunity to play this tournament???
Dana Rove: The tournament that crashed down today?
Customer: yea
Dana Rove: If you were in that tourney, I really apologize for that situation
Dana Rove: And you will be receiving an e-mail with the date and time of the rescheduled tourney
Customer: no problem, but do we have a chance to play it later
Customer: oki cool
Dana Rove: Yes, of course
Dana Rove: You qualified for it
Dana Rove: That is your right
Customer: thtas was my first tour i have qualified to
Dana Rove: Congratulations!!..I hope you can win it!
Customer: thanks and have an good evning and nice support
Dana Rove: I"m so sorry for the inconvenience you suffer today
Dana Rove: You too
Dana Rove: Enjoy our site!
Customer: havent thought anyone would bee here:) no problem
vi snakker lidt frem og tilbage, men der er ikke kommet en email om en ny turnering.
Jeg har så kvalificeret mig til den søndags turnering som bliver spillet idag den 31/10 og endnu engang efter 5 minutters spil går turneringen død.
Jeg er sådan set ligeglad sådan ret spillemæssigt for spiller kun freerolls, og har ikke lagt nogen penge i det, men syntes alligevel at systemet stinker max, andre der har haft samme problem???
laver i en blackliste over pokersteder vil Platinium være en oplagt mulighed...
Platinium Poker
jeg har så snakket med support for noget tid siden og de vil så se på det, men deres IT system er nede og bla bla bla.
You have been connected to Flor Murillo.
Flor Murillo: Welcome to The Platinum Poker Club, how may I help you?
Customer: this week 250 dollars tournament is crashed
Customer: is there something wrong with the server, are we playing later today???
Flor Murillo: Yes, thank you for the information, Our IT department is working on the issue at this moment
Flor Murillo: We need you to give us 10 minutes, then log off and log back on and try once more please.
Customer: oki we got the same problem last sunday, and they told me that we would recive an mail with the tournament from last week, but havent got any mail
Customer: oki so your system is down, yea thats happend i hope we can play later:)
Flor Murillo: We hope so too, thank you for your patience.
Customer: id number 3035
Customer: no problem
Flor Murillo: Is that the tournament number?
Customer: yea from last week wish we havent play because it crashed
Flor Murillo: I will pass this information to my supervisor. Thank you.
Customer: oki have an good evening
nu er det over en ½ time jeg har ventet så konklusionen må være at platinium stinker....
rolignu det har været sådan et par gange..du får nok en mail i løbet af ugen,hvor du så er med i næste weekends tour :O)
men kan lige fortælle at de forbedrer deres software snart igen !